Validation programme for professional qualification as a reception administrative assistant

A reception administrative assistant receives and informs visitors in a professional and customer-friendly manner. In doing so, they perform limited administrative tasks taking into account the organisation’s guidelines and procedures.

A reception administrative assistant:

• performs administrative and logistical support tasks to assist the organisation;
• handles general incoming communications and relays messages to the designated contact person;
• controls access and movement within the organisation and sites;
• consults and completes data in the database;
• handles complaints and passes them on as needed;
• welcomes visitors or customers in a customer-friendly manner.

The range of duties are performed in an office environment or at a front desk and with the necessary flexibility.

The validation standard for reception administrative assistants (in Dutch)(PDF file opens in new window) contains detailed information about the validation programme.

If you want to demonstrate your experience as a reception administrative assistant at a validation bdoy, you can do so by completing a practical test and a case study.

The language of the instructions during the tests will be Dutch.

You will be tested on your ability to:

• organise an efficient reception area;
• welcome and receive a minimum of five visitors or guests and answer a question from a Dutch-speaking, French-speaking, English-speaking and German-speaking customer;
• handle a minimum of three documents, twenty e-mails and five items of mail, during which you will handle documents from a Dutch-speaking, French-speaking, English-speaking and German-speaking customer;
• conduct at least ten incoming and five outgoing telephone conversations, during which you will answer a question from a Dutch-speaking, French-speaking, English-speaking and German-speaking customer;
• provide logistical support for at least one meeting at the customer’s request.