Validation programme for professional qualification as a polyvalent administrative assistant

A polyvalent administrative assistant handles administrative files and relays information to one or more departments, taking into account the organisation’s guidelines and the requirements of the task.

A polyvalent administrative assistant:

• performs administrative and logistical support tasks to assist the organisation;
• handles general incoming communications and relays messages to the designated contact person;
• consults and completes data in the database;
• makes appointments with customers, suppliers and visitors and receives/directs them;
• indexes, classifies and archives documents (including electronic documents) and performs copying;
• performs similar administrative assignments for other departments on an ad hoc basis;
• organises the movements of the person in charge or the team members;
• ensures that adequate inventory is available and is responsible for providing limited logistical support with regard to the office equipment;
• professionally prepares and follows up on case files.

The profession is practised in an office environment.

The validation standard for polyvalent administrative assistants (in Dutch)(PDF file opens in new window) contains detailed information about the validation programme.

If you want to demonstrate your experience as a polyvalent administrative assistant at a validation body, you can do so by completing a practical test and a case study.

The language of the instructions during the tests will be Dutch.

You will be tested on your ability to:

• welcome and receive a minimum of three persons (customers, suppliers, colleagues or visitors) and answer a question from a Dutch-speaking, French-speaking, English-speaking and German-speaking customer;
• handle a minimum of three documents, twenty e-mails and five items of mail, during which you will handle documents from a Dutch-speaking, French-speaking and English-speaking customer;
• provide logistical and administrative support for at least one digital meeting, at least one physical meeting and at least one event;
• conduct at least three incoming and two outgoing telephone calls;
• organise at least one journey by the person in charge or by team members;
• prepare and follow up a minimum of two professional files (legal files, personnel files, accounting files, etc.);
• monitor the inventory of the administrative department and provide logistical support in relation to the office equipment.